cricex Responsible Gaming
Betting and casino games are a form of entertainment — but ensuring they do not become a problem is a responsibility shared by both us and you. At cricex, we give player protection the highest priority.
What We Believe
cricex is an entertainment platform — you can enjoy everything from cricket betting to slots and live casino. However, we firmly believe this entertainment is only meaningful when you enjoy it while staying in control. Starting to play in order to ease financial pressure or forget emotional pain can lead to problems — and we do not look away from that reality.
Under our Terms and Conditions, you must be at least 21 years old to open an account and take part in any betting or casino activity on cricex. We have age verification in place to keep minors off the platform, and we ask account holders to act responsibly to protect other members of their household.
The core of responsible gaming is this — do not let gaming take control of you; keep control over the gaming. Decide on a fixed amount before placing a bet and commit to not going beyond that limit. Chasing losses with reckless bets makes the situation worse. Knowing when to stop after a win is a skill in itself.
If you have any questions about your gaming habits or need more information, you will find answers to responsible gaming questions in our FAQ section. In addition, under cricex's Privacy Policy, your gaming information is kept fully secure and is not shared with any third party.
Tools for Control
cricex offers several self-regulation tools you can use to keep your gaming within limits.
Deposit Limit
Set a maximum deposit amount on a daily, weekly or monthly basis. Once set, this limit takes effect immediately; requests to raise it come with a waiting period.
Financial ProtectionSession Time Limit
Set a limit on how long you play in one sitting. Once the set time is up, the platform will automatically alert you and ask you to take a break.
Time ManagementCooling-Off Break
Temporarily close your account for anywhere from 1 day to 6 weeks. During this time you will not be able to log in or deposit — giving you a chance to clear your head.
Temporary BreakSelf-Exclusion
If you want to close your account for a longer period, choose self-exclusion. Once active, the account cannot be reopened before the specified period ends.
Long-Term ProtectionActivity History Review
View your full betting and casino activity history. Regularly reviewing how much time and money you are spending helps you make informed decisions.
TransparencyDirect Support
Contact us via live chat 24 hours a day to activate any tool or to talk about your situation — support is available in Bengali.
Direct ContactRecognise the Warning Signs
If you notice any of the following behaviours in yourself or someone you know, it is time to seek help.
Ways to Get Help
Acknowledging the problem takes the most courage. There is no shame in asking for help.
cricex Live Chat and Email
The cricex support team is active seven days a week, twenty-four hours a day in both Bengali and English. Contact us directly via live chat or email to activate self-exclusion, set a deposit limit or raise any concern.
Talk to Family and Trusted People
Open up to a close family member or a trusted friend. Let them know how you are feeling. The support of loved ones can sometimes be just as effective as professional help.
Keep your password secure to prevent other household members from accessing your account.
Family SupportProfessional Counselling
A gambling problem is a mental health issue — it is not your fault. Seek advice from a trained counsellor or psychiatrist. Mental health services are available at various government and private hospitals in Bangladesh.
Local support groups and counselling centres offer services at low cost or free of charge.
Professional Advicecricex's Commitment
cricex believes that a good betting platform's responsibility does not end at providing games. To learn more about us, read about our identity and values in detail on the About Us page. We commit to:
- No one under 21 will be allowed to open an account, and age will be verified in cases of doubt.
- You can activate a deposit limit, session limit or self-exclusion at any time — without any obstacles.
- No promotional messages or bonus offers will be sent while self-exclusion is active.
- Our support team will handle any responsible gaming request with seriousness and confidentiality.
- We will never encourage you to chase losses or to "try just one more time".
Creating a safe gaming environment is reflected in every decision we make. Your protection is our priority.
Play Responsibly
Betting and casino games are for entertainment only — not a solution to financial problems. Know your limits, keep yourself safe. Remember, help is always close by.
Responsible Gaming FAQ
The most frequently asked questions on this topic are answered here.