cricex Privacy Policy

Introduction and Scope

cricex is an online sports betting and casino platform operated for users in Bangladesh. This privacy policy applies to all individuals who use the cricex website (https://cricexcom.cam) — both registered members and general visitors.

This document explains what types of personal information cricex collects while providing its services, for what purposes it is used, how long it is retained, and what steps are taken to protect your information. By using the site, you are considered to have accepted the terms of this policy.

This privacy policy is an integral part of cricex's Terms and Conditions. In the event of any conflict, the main Terms and Conditions document will take precedence.

Types of Information Collected

cricex collects user information in two main ways, as described below:

2.1 Information Provided Directly

When you create an account on cricex, make a deposit, or contact support, the following information may be collected:

• Full name and date of birth
• Email address and mobile number
• Username and password for login (encrypted)
• National ID or passport details for identity verification
• bKash, Nagad, or Rocket account mobile number (for transactions)
• Information provided via support chat or email

2.2 Automatically Collected Information

Certain information is recorded automatically while you browse the cricex platform. This includes:

• IP address and device identifier information
• Browser type, operating system, and language settings
• Time spent on the site and pages visited
• Referral source (where you came from before visiting the site)
• Cookies and session data (see Section 6 for details)

Purpose of Using Information

cricex uses collected information only for specific and defined purposes. It will not be used for anything beyond these.

1. Account Management: To create, verify, and secure your account.
2. Service Delivery: For processing betting, casino games, deposits, and withdrawals.
3. Identity Verification: To confirm users are of the required age (21+) and to prevent fraud.
4. Customer Support: To resolve issues and answer questions via live chat or email.
5. Promotional Communications: To send bonuses, offers, and important updates if you have given your consent.
6. Platform Improvement: To analyse user experience and improve the site's functionality.
7. Responsible Gaming Enforcement: To identify unusual playing patterns and provide assistance to users.

We are committed to responsible gaming at cricex. Visit the Responsible Gaming Guidelines page for details on setting personal limits.

Data Storage and Security

cricex follows industry-standard technical and administrative measures to protect user information.

4.1 Technical Security

• All data transmissions are secured with SSL (Secure Sockets Layer) encryption.
• Passwords are never stored directly — they are kept only as encrypted hashes.
• Payment information (bKash, Nagad, Rocket mobile numbers) is stored on secured servers.
• Automated systems are active to detect suspicious login attempts.
• Regular security audits and vulnerability assessments are conducted.

4.2 Administrative Controls

• Only authorised staff may access personal information.
• Staff are required to sign confidentiality agreements.
• A rapid response plan is in place for any security breach.

While cricex makes every effort to ensure maximum security, no digital system is entirely risk-free. You are therefore advised to stay cautious — use a strong password and never share your OTP with anyone.

Sharing Information with Third Parties

cricex never sells your personal information or transfers it to third parties for commercial purposes. However, sharing information may be necessary in certain situations:

5.1 Service Provider Partners

Only the necessary information is shared with payment processors (bKash, Nagad, Rocket), identity verification services, and technology infrastructure providers. These partners operate under a strict confidentiality agreement and may not use this information outside of their designated services.

5.2 Legal Obligations

If disclosure of information is required as part of a court order, a lawful request from a government authority, or a legal process, cricex is obliged to act accordingly. In such cases, the minimum amount of information necessary will be provided.

5.3 Fraud Prevention

In cases of serious fraud or allegations of illegal activity, necessary information may be shared with investigating authorities.

Cookies and Tracking Technologies

The cricex website uses cookies and similar technologies to improve your browsing experience and ensure the proper functioning of the platform.

6.1 Types of Cookies

• Essential Cookies: For maintaining login sessions, security verification, and core service operations. These cannot be disabled.
• Functional Cookies: To remember your language preference, session settings, and interface choices.
• Analytics Cookies: To understand which parts of the site are used most, helping to improve the service.

6.2 Cookie Controls

Cookies can be disabled or deleted from your browser settings. Please note that disabling essential cookies may affect some key functions of the site.

Privacy of Minors

cricex strictly prevents persons under the age of 21 from registering or using its services. All activities on the platform are intended for individuals aged 21 and above.

We do not intentionally collect information from minors. Date of birth is verified during account registration. If it is found that an account is being operated by someone under the age of 21, that account will be closed immediately and the associated information will be deleted.

If a parent or guardian believes their child has accidentally created an account, please contact our support team directly.

User Rights

Every user of cricex has the following rights regarding their own personal information:

1. Right to Know: Contact support if you want to know what information we hold about you.
2. Right to Correction: You may request that incorrect or outdated information be corrected.
3. Right to Deletion: You may request that your information be deleted under certain conditions. However, some information may need to be retained due to legal obligations.
4. Right to Opt Out of Promotional Communications: If you do not wish to receive bonus or promotional emails, you may cancel your subscription at any time.
5. Right to a Copy: You have the right to request an organised copy of the information held about you.

To exercise any of these rights, contact us via support chat or email. We will try to respond within 30 working days.

Data Retention Period

Your information is kept only for as long as it is needed. Specifically:

• Information for active accounts is retained for as long as the account remains active.
• Even after an account is closed or deactivated, certain records may be kept for a set period to meet legal and regulatory requirements.
• Transaction-related information is retained for an extended period in accordance with financial records policy.
• For promotional communications, your information is removed as quickly as possible once you withdraw your consent.

Policy Changes

cricex reserves the right to update this privacy policy from time to time. If any significant changes are made:

• The "Last Updated" date at the top of this page will be changed.
• For significant changes, registered users will be notified by email or site notification.
• Continued use of the site after changes are made will be considered acceptance of the new policy.

We recommend that you visit this page regularly. For more details about the overall terms of use of the site, you may visit the About Us page.

Contact

If you have any questions about this privacy policy or any requests regarding your personal information, contact the cricex support team: