cricex FAQ — Security, Deposits, Withdrawals and Betting

Scammers sometimes create fake websites that look like the real site. Always check the cricex address in your browser's address bar. Slight spelling changes or extra numbers in the URL are signs of a fake site. Only access the site through trusted links and never log in by clicking on a third-party advertisement.

Yes. cricex uses SSL encryption, which means your personal information and transaction details are sent through a secure channel. Your browser will always show "https://" and a padlock icon — this confirms the connection is secure. Your information is never sold or shared with third parties.

A strong password should have at least 8–12 characters, combining uppercase and lowercase letters, numbers and special characters (such as @, #, !). Do not use your date of birth or a simple name. Do not use your cricex password on any other site — keeping a separate password for each account is the most secure approach.

If you think there has been unauthorised access to your cricex account, change your password immediately. Then contact the support team via live chat or email and provide the details. The support team can temporarily lock the account if needed and will help with the investigation.

Your OTP (one-time password) and your bKash or Nagad PIN are strictly personal. No cricex staff member or representative will ever ask for this information by phone or message. If anyone asks for it, it is a fraud attempt. Sharing your OTP puts both your mobile banking and your cricex account at risk.

If a match ends with no result due to rain or any other reason, and no result is determined even by the Duckworth–Lewis method, the bet is generally treated as void and the stake is refunded. For accumulator bets, the voided selection is counted as odds 1.0 and the rest of the bet remains active. Read the terms and conditions for the exact rules.

Decimal odds are straightforward — multiply your stake by the odds to get the total return. Example: Team A has odds of 1.65 and Team B has odds of 2.30. If you place ৳1,000 on Team B and Team B wins, you get back ৳2,300 (৳1,300 profit); if Team A wins, you lose ৳1,000. The lower the odds, the bigger the favourite.

Yes. cricex offers betting on BPL, IPL, T20 World Cup, Test series and many other international matches. Bangladesh Tigers matches have dedicated markets. You can place bets on all types of matches with one account and view all match markets from one place.

Live or in-play betting means placing bets in real time while a match is in progress. Go to the live betting section on cricex and select the ongoing match. Odds change quickly, so you need to decide without delay. New markets sometimes open based on over-by-over or bowler performance — you can use those as well.

An accumulator or multi-bet lets you add several selections at once and all the odds are multiplied together to form the total odds. Example: if 3 selections have odds of 1.50, 1.80 and 1.90 — 1.50 × 1.80 × 1.90 = 5.13 (approximately). So a ৳100 bet returns ৳513 if all selections are correct; but if any one of them loses, the entire ৳100 is lost.

cricex does not apply any additional charge on deposits. However, a small service charge may apply on send money transactions from your bKash, Nagad or Rocket app according to the mobile banking operator's own policy — this is entirely the operator's matter, not cricex's.

Log in to your cricex account, go to the deposit option and select Nagad. Enter the amount and send money from Nagad to the number provided. Once the transaction is successful, the amount will be added to your cricex balance. Save the reference number — it will be useful if you need to contact support about any issue.

Depositing with bKash on cricex is simple — select bKash on the deposit page, enter the amount and send money to the bKash number provided. You can also send via the bKash app or by dialling *247#. Enter the correct amount when sending and keep the transaction ID with you after the payment is done.

The minimum deposit on cricex is ৳500 — this rule is the same for all methods (bKash, Nagad and Rocket). Once you deposit this amount, you can play slot games, sports betting or live casino — any section you choose. Any amount below ৳500 will not be counted as a deposit.

cricex currently accepts deposits through three mobile banking methods: bKash, Nagad and Rocket. These three methods are the most widely used in Bangladesh and allow fast transactions from anywhere. The minimum deposit for all methods is ৳500.

Yes. Withdrawals on cricex are available seven days a week, 24 hours a day — Friday, Saturday, night or day makes no difference. The process is automated for mobile banking (bKash, Nagad, Rocket), so there is no delay due to office hours.

The minimum withdrawal amount on cricex is ৳1,000. No withdrawal request below this will be processed. You will need to wait until your balance reaches at least ৳1,000. Once you have that amount, you can withdraw directly to bKash, Nagad or Rocket.

Withdrawals from cricex to bKash, Nagad or Rocket are usually completed within 15 minutes to 2 hours. Most of the time it is faster than that, but the verification process can occasionally take up to 2 hours. If the amount does not arrive within that time, contact support.

"Pending" means the request has been received and is waiting to be processed — it is usually completed within 15 minutes to 2 hours. If it remains pending for more than 2 hours, contact support via live chat and have the request details ready (amount, time, payment number). You will get a quick resolution.

cricex has two direct support channels: 24/7 live chat (click the chat button from any page on the site) and email support. Live chat is the fastest — a response usually comes within a few minutes. For more detailed matters, you can write to email with a full description.

Yes. The cricex support team can help in both Bengali and English. Bengali communication is given priority with Bangladeshi players in mind. Write in whichever language you are comfortable with.

For a quick resolution, have these ready before contacting support:

• Your cricex username or registered mobile number
• A description of the issue (when it happened, which page)
• A transaction ID or reference number for payment-related issues
• If you have screenshots, send them via email

cricex live chat and email support are available seven days a week, 24 hours a day. Whether it is 2 AM or 5 AM — someone will respond when you ask for help. This service is maintained with Bangladeshi players' hours in mind.

cricex always encourages responsible play for players aged 21 and above. In the responsible gaming section you will find information on setting limits, taking breaks or self-exclusion. For any questions on this, speak directly with the support team via live chat — they will help with complete confidentiality.